WHY OUTSOURCE?
UTS is a national post-sales field service provider that
has been serving the building material industry since 1997.
We know how to maximize your Warranty Service as cost efficient as possible.
Reduce your overall field service cost.
As your field service partner, we can be the strategic element you need, yielding high results at a lower cost than internal field service technicians or multiple independent providers.
Decrease turnaround times and rapid response from local technicians.
To streamline communication and workflow, we utilize a central office in the Dallas Fort Worth area, but in order to provide a rapid response, all of our technicians are field-based and local to their respective areas. The net result is a concert of consistent communication and quick resolution.
Maintain a high level of quality workmanship
UTS technicians are recruited and screened thoroughly— UTS only recruits technicians with extensive experience in the industry. Once a technician has met our standard set of criteria, they go through an orientation of the “do’s and don’ts” of customer service, service level expectations and training.
Improve Risk Management
UTS can help you dramatically improve your risk management by avoiding the expensive Workers’ Comp premiums for employees and by providing you with an accountability partner that stands behind each individual technicians work. We allow you to get back to and focus on your core business model by managing the field service resources for you…that’s what we do.